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Feedback, Comments and Complaints

Please use the form below to provide your feedback or comments for our continued improvement. If you have a complaint, in addition to completing this form, kindly reference our Corporate Complaint, Appeal and Dispute Investigation Procedure (English), (Spanish), (Chinese), (Indonesian), (Japanese), (Lithuanian), (Latvian), (Portuguese), (Sinhalese), (Swedish).

SCS Global Services investigates complaints and appeals in compliance with its Complaint and Appeal Procedure. In the case of complaints against the actions of an SCS client, the complainant should first attempt to resolve the issue with that client prior to requesting that SCS become involved. In the case of appeals, the appellant must lodge its appeal with SCS against any adverse decision taken by SCS within thirty (30) calendar days after notification of the decision.

For FSC-related complaints and appeals, please click here for more detailed information.

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Please include as much information as possible including names, dates and supporting information.