Feedback, Comments and Complaints

Please use the form below to provide your feedback or comments for our continued improvement. If you have a complaint, in addition to completing this form, kindly reference our Corporate Complaint, Appeal and Dispute Procedure (English).

SCS Global Services investigates complaints and appeals in compliance with its Complaint and Appeal, and Dispute Procedure. In the case of complaints against the actions of an SCS Global Services client, the complainant should first attempt to resolve the issue with that client prior to requesting that SCS Global Services become involved. In the case of appeals, the appellant must lodge its appeal with SCS Global Services against any adverse decision taken by SCS Global Services within thirty (30) calendar days after notification of the decision.

For FSC-related complaints and appeals, please click here for more detailed information.
For Rainforest Alliance-related complaints and appeals, please click here.
For ASC-related complaints and appeals, please click here.
For ETS, CBAM and RED-related complaints and appeals, please click here.

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Company Name

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Primary SCS Global Services Contact

Relevant SCS Global Services Service

Comments

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